To finish off the 2020 editorial year, we would like to give the floor to the women and men at Natural Origins who have gone through, as you have, a very atypical year. We went from a worrisome first lockdown towards a short-term summery upturn, then to an almost normal autumn to a second winter lockdown. Our rhythm of life has gone awry. We had to hold up to our respective job positions, hold up for the Natural Origins project to continue to sail steadily on.
Below you will see some testimonials, some parts chosen by the department heads on what we think we have achieved in 2020 and some of the challenges we face in 2021.
Nadine Bromberger - Head of purchasing
1. 2020 successes
"We are very proud about how the team worked so adeptly during the first lockdown. We succeeded in maintaining imports of our raw materials and notably the particularly demanded royal jelly for immunity products, from our makeshift offices in our living rooms and kitchens.
Anne-Sophie Soteras - Quality & regulatory department manager
1. 2020 successes
"To begin with in this taxing context, we maintained our team spirit and worked together despite the particular work conditions. We had to adapt and communicate differently since part of the team was working remotely, alone or with children and the other part was a link to the site. We succeeded in staying in contact, in helping each other when we needed information and in advancing together".
"Despite this context, for the second consecutive year, we maintained a customer complaint rate under 1%. This was possible based on constructive relations set up with our suppliers for them to be aware of our regulatory and client requirements. We precisely define our specifications and we make our suppliers know that they’re involved with us up to the fields".
"On a reciprocal basis, we work hand in hand with the sales department to improve the downstream targeting of client specifications. Some omissions, regulatory misunderstandings or even conversely on quality, may have heavy consequences on procurement supply chains and client satisfaction. We have continued to evolve on these issues in 2020".